Support

How do I use the sleep timer?

Tap the timer icon to set a duration. Choose from 15 minutes, 30 minutes, 1 hour, 2 hours, or continuous play. The sound will automatically stop after your selected time.

Will the sound continue playing if I lock my phone?

Yes! Drift supports background playback. The sound will continue playing even when your screen is locked or you switch to another app. You can control playback from your lock screen or control center.

Does Drift work offline?

Absolutely. All sounds are downloaded with the app, so you don't need an internet connection to use Drift. Perfect for airplane mode or areas with poor connectivity.

How do I remove ads?

Upgrade to Drift Premium for $1.99/month to enjoy an ad-free experience. Tap "Remove Ads" in the app and follow the subscription prompts. You can cancel anytime from your device settings.

How do I manage my subscription?

Your subscription is managed through your Apple or Google account:

• iOS: Settings → [Your Name] → Subscriptions → Drift
• Android: Google Play Store → Menu → Subscriptions → Drift

From there, you can view, modify, or cancel your subscription.

I restored my subscription but still see ads. What should I do?

First, try tapping "Restore Purchases" in the app settings. If that doesn't work, force close the app and reopen it. Make sure you're using the same Apple ID or Google account that you used to purchase the subscription.

Can I use Drift for my baby?

Yes! Many parents use Drift to help their babies sleep. White noise and gentle sounds like rain or ocean waves can be very soothing for infants. Keep the volume at a comfortable, safe level.

The app isn't working properly. What should I do?

Try these troubleshooting steps:

• Force close the app and reopen it
• Restart your device
• Make sure you have the latest version of Drift
• Check that your device has enough storage space
• If on iOS, check Settings → Drift → ensure permissions are granted

If issues persist, please contact us using the button below.

Will you add more sounds?

We're always looking to improve Drift! If you have sound suggestions, please email us. We actively consider user feedback for future updates.

How do I request a refund?

Refunds are handled directly by Apple or Google:

• iOS: Visit reportaproblem.apple.com
• Android: Request through Google Play Store within 48 hours of purchase

Is my data private?

Yes. Drift does not collect any personal information. We don't have accounts, we don't track what sounds you listen to, and we don't sell your data. See our Privacy Policy for full details.